Frequently asked questions

Place an order on the app or website and choose a pickup time. Our rider collects your clothes, we clean them at our facility and deliver them back to your door.

Enter your area in the area checker on the home page to see whether we pick up there. We are adding new areas regularly.

Each item has a fixed price per service, shown on the Prices page. Your final bill is confirmed after pickup, when every item has been counted.

Any minimum order amount and delivery charge are shown in the cart before you place the order.

Ironing usually takes 24 hours, washing 48 hours and dry cleaning 72 hours from pickup. The expected delivery time is shown when you order.

Yes. Open the order in the app or on the website and choose Reschedule before the rider is on the way.

Someone needs to hand over the clothes. You can add a note for the rider, for example to leave them with the building guard.

You can pay cash on delivery, or pay online with bKash from your order.

If an order is cancelled after payment, the amount is refunded to your bKash account according to our refund rules.

Clothes are sorted by colour and fabric, and every item is tagged to your order so it always comes back to you.

Contact us from the Help section of the app within 48 hours of delivery and our team will look into it.

We treat common stains, but some old or set-in stains cannot be removed completely. Tell us about a stain in the order note.